NEW PATIENT RESOURCES
Welcome, New Patients! We are so excited to meet you and see how we can help you breathe, sleep, and live better. This page is for questions that often arise regarding a new patient consultation. We hope that this helps!
**If you are experiencing fever, COVID symptoms, or come into contact with anyone that you know has COVID, please contact our office immediately and we will reschedule your appointment to a later date so that you have time to self-quarantine and get tested. In addition to COVID, if you show symptoms for flu, pneumonia, strep, or any other sickness, DO NOT come into our office until you are well again.**
FAQs for New Patients
How Do I Schedule a New Patient Appointment?
You can either call our office at 512-255-8070 Ext. 114 OR submit a contact submission form requesting an appointment on our website (https://tejas-ent.com/contact-us). Once you submit that form, our scheduler will give you a call at some point that day to schedule you.
Who Will I Be Seeing at My Appointment?
All new patients are scheduled for their initial consultation with one of our amazing Nurse Practitioners. If a follow up is needed after the first consultation, we then schedule you with Dr. Tamez. The only reason a new patient will be scheduled with Dr. Tamez for a new patient appointment is for emergency cases.
What Do I Need to Bring to My Consultation?
What Forms of Insurance are Accepted?
We accept most commercial policies.
These are the policies that we do NOT accept:
Tricare : we will accept only if patient has Out of Network Benefits. Depending on your Tricare plan, it could be at a higher cost based on your benefits.
Aetna Whole Health (yellow card)
Amerigroup : We accept only if the cards says claims are filed through WellMed.
Medicaid : Never as a primary, but we accept as secondary.
Ascension Smart Health Cigna : We accept only if you have Tier 2 Benefits.
Scott & White : We accept only if you have Tier 2 Benefits.
How Long is the Consultation Going to be?
New Patient appointments are about 30 minutes long.
What Time Should I Arrive for My Appointment?
You must arrive no later than 30 minutes prior to your appointment time if you have NOT completed the New Patient Paperwork via the patient portal (MyMedicalLocker). Arriving 30 minutes early to fill out the paperwork in office is Tejas protocol. If you arrive past the 30 minute mark before your appointment, we will have to reschedule you.
If you have completed the paperwork ahead of time via the patient portal (MyMedicalLocker), then you only have to arrive 10-15 minutes early to your appointment.
Do I Have to Wait in My Car and/or Call the Office Right Before My Appointment Time?
No. All patients must come inside in order to officially check-in for their appointment. The front door is unlocked and there is a COVID Questionnaire right outside the door that you must fill out and carry inside to the front desk for the check-in process to be completed.
Will I Get an Email or Text Reminder Regarding My Appointment Date and Time?
You will receive text reminders a few days prior to your appointment with the date and time of your appointment. The text message will ask for you to confirm or cancel your appointment - please respond with your decision. If you do not respond to the text with your status, then our office will call you a day prior to your appointment to confirm if you will make it or not.
How Do I Get Connected to MyMedicalLocker Portal?
You will get connected to the patient portal while you are on the phone with the Scheduling Operator when scheduling your New Patient Appointment. The Scheduling Operator will get you connected to the portal by texting you a token number to your cell phone. If you do not have a cell phone, then you will have to arrive 30 minutes early to your appointment to fill out the paperwork in office on one of our tablets.
Can I Get Connected to the Portal Through Email Instead of Text Message?
Unfortunately, the most efficient way to get a patient connected to the portal is only via text message. We are unable to get a patient connected to the portal via email.
How Do I Access MyMedicalLocker Once I Set It Up with the Scheduler?
You can access the portal on your phone (touch screen), tablet, computer, and laptop via MyMedicalLocker.com. The Scheduling Operator will guide you through all of the steps to get you connected to the portal while you are on the phone with them.
Steps on How to Log-In :
Click on this link https://www.mymedicallocker.com/mml/login.html OR Type in MyMedicalLocker.com into your search engine on either your phone, tablet, or computer/laptop.
Username is ALWAYS going to be the cell phone number that you got connected with. Do not add hyphen symbols, just type the cell phone numbers as is.
Password is what you created when getting connected to the portal with the scheduler. If you forgot your password, it will guide you through the steps to reset it once you click “Forgot Password.”
Once you submit your Username and Password, you will then be led into the Patient Portal Dashboard.
How Do I Reset My Password if I Forgot it?
Click on “Forgot Password”
Enter your cell phone number with no dashes
Check off “I’m not a robot”
Click on “Reset Password”
You will receive a text with a token. Type the token in the “Token” box
Create and type in your new password (x2)
Click on “Change Password” and you will be redirected to the login screen
Log in using your new password
**Can only get set up to your portal while on the phone with Scheduler; DO NOT CREATE AN ACCOUNT ON MYMEDICALLOCKER WITHOUT GETTING CONNECTED THROUGH OUR PRACTICE**
How Do I Fill Out the Patient Paperwork on MyMedicalLocker Portal?
The New Patient Paperwork will be listed as “1 New Form” in the portal dashboard once you are logged in. You will click on the form and complete it page by page until you get to the very end. Keep an eye out for the required fields indicated by little red asterisk symbols. You will know that you have completed all of the paperwork when you see the “Submit Form” button. In order to solidify that you have completed the paperwork, make sure that you click “Submit Form.” That is a critical step, so make sure you click it. Once you click that button, it will state that you have successfully completed the paperwork.
Can I Print Out the Paperwork Instead of Connecting to the Portal?
No. The only way to complete the paperwork is via the MyMedicalLocker Patient Portal. If you do not want to get connected to the portal, you could just fill out the paperwork on one of Tejas’ tablets 30 minutes prior to your appointment time.
Do I Have to Fill Out Portal (MyMedicalLocker) Paperwork Before Every Appointment?
No. You will receive automated text messages from our office to confirm or cancel your appointment. Within the text reminder, it will notify you to connect to MyMedicalLocker Portal and fill out the paperwork if you have not already : THIS IS MAINLY DIRECTED TOWARDS NEW PATIENTS. However, if you are an established patient and your information (address, insurance, medical history, etc. ) has changed since you first completed the paperwork, then you need to update your information in our system by re-completing the patient paperwork in the portal OR calling our office to relay your updated information. If your information has not changed, then just disregard that part of the appointment reminder text.